For multi-location auto service · 20+ stores

Make Every Store Perform Like Your Best One.

GIA is an AI service advisor that answers every customer call across every store, and turns those conversations into shared intelligence that makes every store perform like your best one.

Voice AI is just the start. Network performance is where it leads.

Network Intelligence

Apex Auto Care · 200 stores · 41 states

SAMPLE DATA

14,208 conversations today

Booked conversion

34.2%

▲ 4.1 pts

Demand recovered

8,940

▲ 12.6%

Average RO

$412

▲ $31

Performance spread

21 pts

▼ 3 pts

Top decile

Above network

At network

Below network

Bottom decile

Click any store to see why it underperforms

Where the data comes from

Hear a real call

Good Guys Automotive · 2017 Audi Q7

Every row below started as a conversation like this one.

Live conversation stream

17:04Store 042 · Austin, TX, Offered 8:30 AM Thu, customer booked brake inspectionBOOKED

17:04Store 118 · Cleveland, OH, Inbound call unanswered, no callback loggedMISSED

17:04Store 007 · Newark, NJ, Recognized returning customer, referenced declined tiresMEMORY

17:04Store 154 · Tampa, FL, Price objection, no range offered before objectionLEAK

17:04Store 083 · Denver, CO, Recovered no-show, rebooked Saturday AMBOOKED

17:04Store 061 · Atlanta, GA, Customer prefers text, follow-up channel updatedMEMORY

17:04Store 029 · Chicago, IL, Declined work re-approached at 45 days, approvedRECOVERED

This is what a call sounds like before it becomes data.

0:00

GIAGood Guys Automotive.

GIAI'm Rio, the AI assistant.

GIAHow can I help you today?

CustomerHi, is this Chris?

GIAActually, this is Rio.

GIAChris isn't available right now.

GIAIs there something I can help you with, or were you looking to speak with him?

CustomerOkay, so, uh, I think you guys remember my car.

CustomerI brought in my car on Sunday.

CustomerIt's Audi, uh, 2017, uh, Q7 for front brake.

CustomerYou guys did it for me?

GIAAh, got it.

GIAThe, the 2017 Audi Q7.

GIAWe're actually closed on Sundays, but let me check our records for that brake work.

CustomerNo, no, I'm sorry.

CustomerWhat can I help you with?

CustomerIt's on Saturday, I brought it in, and Justin was there, right?

GIAI see that front brake pad and rotor service we did this past Saturday on your Audi.

GIAWas there something going on with the brakes, or did you need help with something else?

CustomerWell, the thing is, sir, I drove to San Francisco.

CustomerRight now I'm in San Francisco.

CustomerSo I hear the weird noise in the front.

CustomerAnd Justin said, when you see something is wrong, give us a call.

CustomerSo bring your car so we can fix it for you.

CustomerSo today, you know, I live in Suisun City.

CustomerToday what happened is I'm still in San Francisco, but I'm hearing some kind of weird noise in front.

CustomerI don't know if this is related to the break or no.

GIAOh no, that doesn't sound good at all.

CustomerYeah.

GIAOh no, that doesn't sound good at all, especially while you're out in San Francisco.

GIASince you're hearing that weird noise after the brake work, we should definitely have the team take a look to make sure everything is safe.

GIAWould you like to bring the Audi in this afternoon, or would tomorrow morning work better for you?

CustomerWell, um, I don't— you guys close what time?

CustomerYou guys close?

GIAWe're open until 5 PM today.

GIAIf you can't make it by then, we're back at 7:30 AM tomorrow morning.

GIAWhich one do you think would be safer for you?

CustomerI don't know, with this weird noise, can I make it there or no?

GIAThat sounds concerning, and I definitely want you to be safe.

GIAIf the noise feels like the car isn't handling right, or if you're worried about the brakes, it might be best to have it towed.

GIAJust to be sure, would you like me to have one of our service techs give you a quick call to talk through what you're hearing before you try to drive it back?

CustomerBut it's not that bad though, so I didn't have problem when I drove To San Francisco.

CustomerIt just happened like about 10 minutes ago.

CustomerI'm still in the city right now, but if I can make it by 5, we'll see if anything happens.

CustomerHopefully nothing's gonna happen to me.

GIAI really hope you stay safe on that drive back from the city.

GIAUm, if you can make it here by 5, we'll definitely take a look at it.

GIAUm, just in case, should I put you down for an appointment tomorrow morning at 8 AM?

CustomerYeah, put it down 8 AM, but still, if I can make it today, because this is bothering me, you know.

GIARight, hang on.

CustomerOkay.

GIAAll right, I've got you down for 8 AM tomorrow morning for the Audi, but like I said, if you can make it in before 5 PM today, we'll get it looked at right away.

GIAAnything else I can help you with?

CustomerNo, thank you.

GIAYou're very welcome.

GIAWe'll see you then, and please drive safe on your way back from the city.

GIAThank you for choosing Good Guys.

CustomerWhat is your name?

GIAMy name is Rio.

GIAWas there anything else you needed before you head out?

CustomerNo, no, no, Rio.

CustomerThank you.

GIAYou're welcome.

GIAWe'll see you in your Audi soon.

GIADrive safe.

GIAThank you for choosing Good Guys Automotive.

GIATake care.

What GIA took from this call

Play the call, this fills in as it goes.

Real calls from live US deployments.

How GIA works

A call comes in. A network gets smarter.

Every call is answered, by GIA or by your advisor. Either way it's transcribed, structured and pooled into one shared intelligence layer, which pushes what works back down to every store.

Every conversation is captured

GIA AI calls· liveHuman advisor calls· liveService desk & in-store· next

Phone conversations today. Service-desk and in-store conversations join the same layer next.

Every cycle

the store gets better

ConsultTalk track

RecommendNext-best offer

BookAuto-scheduled

Follow-upAuto-reminded

ServiceHistory synced

FeedbackSentiment logged

ReturnWin-back sent

CallTranscribed

Capture

Learn

Recommend

Improve

Repeat

Every interaction captured. Every insight learned. Every store gets better.

How it works

One agent in every store. One brain across all of them.

Intelligence, where it counts

Your advisor sees this before he picks up.

Three years of that customer's history, compressed into three things worth saying.

What happens to the call that comes in at 9pm?

Drag through the day

6:00 PM

12am8am5pm11pm

GIA

Store closed · nobody at the desk

19 answered

GIA answers, diagnoses and books straight into your scheduler. No voicemail, no callback queue.

Revenue from this hour

$7,828

Now run the math on your network.

Stores

200

Avg revenue per store / yr

$1.2M

Fix your worst store

+20%

on one location

$240K

added revenue per year

Lift the whole network

+1%

across every location

$2.4M

added revenue per year

10× the impact, from the same intelligence.

The difference

Voice AI automates conversations. GIA learns from them.

	Traditional CRM	Voice AI	GIA Shared Intelligence
What it does	Stores customer records	Handles conversations	Learns from every interaction
Who it serves	Individual users	Individual AI agents	Entire organization
Data	Static & incomplete	Transactional	Continuous & enriched
Insights	Limited	Focused on calls	360° customer & network intelligence
Outcome	Record keeping	Automation	Better performance across every store

$220,000

Revenue attributed to the AI service advisor in one month, across a single three-store US operator. 3,397 calls handled · 5,130 advisor-minutes saved.

28 countries · 7+ years in automotive · built for multi-location operators

Your best store already knows how.
Now give it to the rest.

Book an Executive Demo Hear it work first

Runs on what you have

Sits on top of your existing shop management system. No rip-and-replace.

Configured per store

Its bays, its hours, its advisors, its prices. Intelligence pools at the network.

Guardrails, always

GIA acts only inside what you configure. Anything else goes to a human.

A call comes in. A network gets smarter.

Every call is answered, by GIA or by your advisor. Either way it's transcribed, structured and pooled into one shared intelligence layer, which pushes what works back down to every store.

Every conversation is captured

GIA AI calls· liveHuman advisor calls· liveService desk & in-store· next

Phone conversations today. Service-desk and in-store conversations join the same layer next.

Traditional CRM

Voice AI

GIA Shared Intelligence

What it does

Stores customer records

Handles conversations

Learns from every interaction

Who it serves

Individual users

Individual AI agents

Entire organization

Data

Static & incomplete

Transactional

Continuous & enriched

Insights

Limited

Focused on calls

360° customer & network intelligence

Outcome

Record keeping

Automation

Better performance across every store

Make Every Store Perform Like Your Best One.

This is what a call sounds like before it becomes data.

A call comes in. A network gets smarter.

One agent in every store. One brain across all of them.

Your advisor sees this before he picks up.

What happens to the call that comes in at 9pm?

Now run the math on your network.

Voice AI automates conversations. GIA learns from them.

Your best store already knows how.Now give it to the rest.

Make Every Store Perform Like Your Best One.

This is what a call sounds like before it becomes data.

A call comes in. A network gets smarter.

One agent in every store. One brain across all of them.

Your advisor sees this before he picks up.

What happens to the call that comes in at 9pm?

Now run the math on your network.

Voice AI automates conversations. GIA learns from them.

Your best store already knows how.Now give it to the rest.

Your best store already knows how.
Now give it to the rest.

Your best store already knows how.
Now give it to the rest.